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The Hilti name stands for solid, permanent principles: quality, value, and integrity

Direct Customer Contact

Hilti is the only company in our industry with a global direct sales force. Hilti employees make more than 200,000 customer connections every day of the year. We know that our close customer relations are a vital competitive advantage.

Proud as we are of the quality, durability and ease-of-use of our products, we also know they are just one way to improve our customers' productivity. Our mission is to help achieve that goal.

Excellence in Innovation

Hilti products are made using a specific recipe: one-third observation, one-third inspiration, and one-third consultation. Every stage involves our customers: they are the key to creating innovation that can improve productivity from the first day of use. Close customer relationships drive our innovation. We anticipate customers' needs, aiming to deliver products which are better than the customer could have imagined.

Total Quality

Our name stands for solid, permanent principles: quality, value, and integrity. We strive for customer satisfaction. Again, these principles are rooted in relationships, making sure we deliver the customer an appropriate Hilti contact for every need: a sales representative, a Hilti Center representative, a customer service representative, or an electronic presence through Hilti Online. We make sure that Hilti earns its name for quality throughout the cycle.

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