Building Value
Customers ask me, "Where do you get your ideas?" I answer "We get them from you." - A Hilti territory sales representative.
Direct Customer Contact
Hilti is the only company in our industry with a global direct sales force. Hilti employees make more than 200,000 customer connections every day of the year. We know that our close customer relations are a vital competitive advantage.
Proud as we are of the quality, durability and ease-of-use of our products, we also know they are just one way to improve our customers' productivity. Our mission is to help achieve that goal.
Excellence in Innovation
Hilti products are made using a specific recipe: one-third observation, one-third inspiration, and one-third consultation. Every stage involves our customers: they are the key to creating innovation that can improve productivity from the first day of use. Close customer relationships drive our innovation. We anticipate customers' needs, aiming to deliver products which are better than the customer could have imagined. Recent innovation highlights include the HDA Undercut Anchor, which sets new global standards for reliability, performance, and ease of use. The TE 76-ATC Combihammer incorporates active torque control, reducing the hazards and discomfort in drilling.
Total Quality
Our name stands for solid, permanent principles: quality, value, and integrity. We strive for customer satisfaction. Again, these principles are rooted in relationships, making sure we deliver the customer an appropriate Hilti contact for every need: a sales representative, a Hilti Center representative, a customer service representative, or an electronic presence through E-Business. We make sure that Hilti earns its name for quality throughout the cycle.
